Managed hosting
Appropriately configured hosting with deployment and server management handled by Black Hive.
Hosting and website support
A website needs responsible care after launch.
Managed WordPress hosting, maintenance and ongoing support that keeps responsibility clear and gives the website room to improve over time.
Hosting is infrastructure. Good support is an ongoing relationship.
Launching the website is not the end of its working life. WordPress, plugins, integrations and server software continue to change, while the business will need updates and improvements of its own.
Black Hive provides managed hosting and maintenance without handing clients an unmanaged control panel. Updates, backups, monitoring and technical responsibility stay with someone who understands how the website has been built.
Ongoing development and support blocks are also available for content changes, new functionality, troubleshooting and planned improvements.
What is included
The practical work required to keep WordPress dependable.
WordPress maintenance
Managed core, plugin and theme updates with checks appropriate to the website.
Backups and recovery
Scheduled backups and a recovery route when an issue requires the website to be restored.
Uptime and security monitoring
Automated monitoring for availability and important security concerns, supported by practical investigation.
Technical support
Direct help when forms, integrations, content systems or other website functionality require attention.
Ongoing improvements
Flexible development time for changes and enhancements as the organisation evolves.
The approach
Clear responsibility and a practical route when something needs attention.
Review
Assess the WordPress website, domain, hosting, plugins and any existing technical risks.
Migrate
Move the website into the managed environment where required and complete operational checks.
Protect
Configure backups, monitoring, updates and the appropriate maintenance routine.
Support
Handle faults and requests through a clear support process with direct communication.
Improve
Plan worthwhile performance, content and functionality improvements over time.
Frequently asked
Questions about hosting & website support.
Can you host a website you did not build?+
Often, yes. The website must first be reviewed for compatibility, licensing, security and maintainability. Any existing issues are identified before responsibility transfers.
Will I receive server or control-panel access?+
Black Hive provides managed hosting rather than self-managed server access. This keeps security, deployments and technical responsibility controlled. Website editor access is provided where appropriate.
Are backups included?+
Yes. Managed hosting includes scheduled backups. The exact retention and recovery arrangements depend on the hosting service agreed for the website.
Does maintenance include content changes?+
Routine maintenance covers the technical upkeep agreed in your plan. Content changes, new features and development are handled separately or deducted from an agreed support block.
How are support requests charged?+
Ongoing work can be covered through a support block, allowing smaller requests to be logged against prepaid development time rather than invoiced individually.
Need dependable website support?